Terms and Conditions of Use

Elizabeth Papalia, trading as GROW INTO LIFE

The following Terms and Conditions of Use (TCOU) are to be read carefully before accessing any content, products or services facilitated by Grow Into Life, or Elizabeth Papalia. These may be private online groups, training, workshops, programmes, classes, one-to-one or group coaching, online courses, memberships and digital or downloadable material (for whatever reason). This content, product or service may be accessed on a website domain belonging to Grow Into Life, Elizabeth Papalia, or a third-party website, for example an online course platform like Coursera or Teachable, or facebook.com.

You do not have permission to use the content, product or service, if you do not agree with the TCOU.  

These terms may have changed since you last reviewed them

Where to find information about us and our products

You can find everything you need to know about us, Elizabeth Papalia, trading as GROW INTO LIFE, and our products at www.growintolife.com, in our online shop before you order.

We also confirm the key information to you in writing after you order either by email, or in your online account.

When you buy from us you are agreeing that:

• Sometimes we reject orders.
• We charge you when you order.
• We charge interest on late payments.
• We pass on increases in VAT.
• We’re not responsible for delays outside our control.
• Products can vary slightly from their pictures.
• If you bought online, you have a legal right to change your mind and however you bought you have rights under our guarantee]
• You have rights if there is something wrong with your product.
• We can withdraw products.
• We can end our contract with you.
• We don’t compensate you for all losses caused by us or our products.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.
• We only accept orders when we’ve checked them

We contact you to confirm we’ve received your order and then we contact you again (normally within 5 working days) to confirm we’ve accepted it and to clarify dispatch or supply to you.

• Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because we can’t verify your age (where the product is age-restricted), because you are located outside our delivery areas, as stated on our website and in our marketing or because the product was mispriced by us.

When we have to reject an order, we will let you know as soon as possible and refund any sums you have paid.

• We charge you when you order

However, for some products we take payment at regular intervals, as explained to you during the order process. You will own any goods you buy once we have received payment for them in full.

• We charge interest on late payments

If we’re unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

• We pass on increases in VAT

If VAT is applicable to your order and the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

• We’re not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact us through the contact page on the website or via any contact details provided during your onboarding process: to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.

• Physical products can vary slightly from their pictures

A physical product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. All sizes, weights, capacities, dimensions and measurements indicated on our website, also because some of our products are handmade, can be out by up to 2%.

• We charge you if you don’t give us information we need or neglect to do preparatory work as agreed with us

We charge you additional sums if you don’t give us the information we’ve asked for, as this can impact our ability to provide services, or if you don’t do preparatory work for service delivery, as agreed with us. For example, we might need to reschedule services or provide additional services.  

• If you bought online, over the telephone or on your doorstep, you have a legal right to change your mind.

Your legal right to change your mind. For most of our products bought online, over the telephone or on your doorstep, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

Our goodwill guarantee. In addition, we offer our customers a goodwill guarantee for most products bought online, over the telephone or on your doorstep. This goodwill guarantee does not affect your legal rights if there is something wrong with your product.

Your legal rights	How our goodwill guarantee is more generous
14 days to change your mind: online, telephone, and doorstep sales only. This covers digital and physical products, as well as programmes and memberships.	21 days to change your mind however you bought the product. This covers digital and physical products, as well as programmes and memberships.
You pay costs of return	You pay costs of return

When you can’t change your mind. You can’t change your mind about an order for:

• services, once these have been completed;
• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
• goods that are made to your specifications or are clearly personalised; and
• goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product or service you must let us know no later than 21 days after:

• the day we deliver your product, if it is goods, for example a digital product, piece of art or pair of slippers, or a video course. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
• the day we confirm we have accepted your order, if it is for a service, for example a workshop, membership subscription, or a one-to-one or group programme.  

How to let us know. To let us know you want to change your mind, use our contact page or the contact details included when you purchased the goods or service.  

You have to return the product at your own cost. If your product is physical goods, for example, a piece of art, a scarf or a pair of slippers, you have to return it (and any free gifts provided with it) to us within 14 (or 21) days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods.

 You can:

• send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. For help with returns, use our contact page or the details shared with you when the goods or services were purchased.  

You have to pay for services you received before you change your mind. If you bought a service, such as a one-to-one or group programme, or a membership subscription, we don’t refund you for the time you were receiving it before you told us you’d changed your mind.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Use our contact page or the details shared with you when the goods or services were purchased: you can then be advised on whether we’re likely to reduce your refund.

When and how we refund you. If your product is a service or goods that haven’t been delivered or that we’re collecting from you, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription for goods) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please use the contact page or the details included when you initially agreed to the contract.  

You have rights if there is something wrong with your product

If you think there is something wrong with your product, use our contact page or the details shared with you when the goods or services were purchased: We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. If you are based in the UK, for detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights If your product is goods, for example slippers, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: Up to 30 days: if your goods are faulty, then you can get a refund.  Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.  Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.   If your product is services, for example wellbeing or business coaching, the Consumer Rights Act 2015 says: You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable. If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

We can change products and these terms

Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the product; and

Changes we can only make if we give you notice and an option to terminate. We can also make changes to the product/service or these terms, but if we do so we’ll notify you and you can use the contact page to  end the contract before the change takes effect and receive a refund for any products you’ve paid for in advance, but not received:

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product. We do this to:

• deal with technical problems or make minor technical changes;
• update the product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product (see We can change products and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply,unless the problem is urgent or an emergency. If we suspend the product for longer than 5 working days in any calendar month, we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 5 working days use our contact page or alternative contact details that you have been provided, to end the contract and we’ll refund any sums you’ve paid in advance for products you won’t receive.

We can withdraw products

We can stop providing a product, such as an ongoing service or a subscription for goods. We let you know at least 14 days in advance and we refund any sums you’ve paid in advance for products which won’t be provided.

We can end our contract with you

We can end our contract with you for a product or service, and claim any compensation due to us if:

• you don’t make any payment to us when it’s due and you still don’t make payment within 5 days of our reminding you that payment is due;
• you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product.
• you don’t, within a reasonable time, either allow us to deliver the product to you or collect it from us. [If you have said you will collect a product (“click and collect”) but you don’t do this within 14 days then (unless the product is made to your specifications or is clearly personalised) we treat your order as cancelled and refund the purchase price, see [If you bought online, over the telephone or on your doorstep, you OR You] have a legal right to change your mind [plus extra rights under our guarantee
• there is a clear reason according to GROW INTO LIFE as to why the contract should not continue.

We don’t compensate you for all losses caused by us or our products

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action.
• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: Please go to www.growintolife.com and you will find the Privacy Notice linked at the bottom of the webpages.  

You have several options for resolving disputes with us

You can file a complaint through by using the contact page on the website and we will do our best to resolve any problems you have with us or our products.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the relevant organisation through their website, if you need help with finding it please get in touch through our contact page and we will do our best to support you. You will not be charged for making a complaint and if you’re not satisfied with the outcome you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product.

You can only transfer your contract with us to someone else if we agree to this. [However, you can transfer our guarantee (as explained in Our goodwill guarantee) to a new owner of the product. We can require the new owner to prove you transferred the product to them, for example by sharing an email with confirmation of the transfer.  

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

If you have questions or concerns about the TCOU please use the contact page or email: Growintolife@outlook.com